CANCELLING FOR APPLE APP SUBSCRIBERS

For VIP Subscriptions Purchased Through the CONtv iOS Apple App

 

On your Apple mobile device

1. On the Home screen, tap Settings.

2. Tap iTunes & App Store.

3. Tap your Apple ID

4. Tap View your Apple ID. You might need to sign in.


                            

5. Under Subscriptions, tap Manage.

If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed through the CONtv website or Roku channel. In this case, please see instructions for cancelling your VIP membership on CONtv.com, or through the CONtv Roku app.

 

                           

 

6. Tap the subscription that you want to manage, in this case, CONtv.

7. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.  Turn off Automatic Renewal to cancel a subscription. Your subscription will stop at the end of the current billing cycle.

          

                            

Keep in mind that uninstalling the app will not automatically stop your subscription. In order to avoid future charges, you must cancel the subscription using the process above.

 

On your Mac or PC

 

Click to open iTunes and sign in to your Account Information, or use the steps below:

1. Open iTunes.

2. Click Sign In and enter your Apple ID.


                              

3. Click your name, and select Account Info from the drop-down menu.


                      

4. Enter your password again.

 

On the Account Information screen:

 

1. Scroll to the Settings section. 

2. To the right of Subscriptions, click Manage.

If you don't see a subscription in iTunes and are still being charged, make sure that you're signed in with the correct Apple ID. If so, you might have subscribed through the CONtv website or Roku channel. In this case, please see instructions for cancelling your VIP membership on CONtv.com, or through the CONtv Roku app.


3. Choose the subscription you want to manage, in this case, CONtv.

4. Use the options to manage your subscription. You can choose a different subscription period, or turn off Automatic Renewal.
Turn off Automatic Renewal to cancel your subscription. Your subscription will stop at the end of the current billing cycle.


 

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